FREQUENTLY ASKED QUESTIONS
DO I NEED TO DO ANYTHING WITH MY WRISTBAND BEFORE THE GAMES?
Before you arrive at the Games, please register your wristband online. Please check back here closer to the event to register your wristband. Do NOT put the wristband on until you arrive at the Games.
WHY SHOULD I REGISTER MY WRISTBAND ONLINE?
Registering your wristband protects you in case your wristband is lost, stolen, damaged or stops working. Only the person who registers their wristband or the original purchaser can be issued a replacement wristband. We won’t know it’s yours unless you register it.
I BOUGHT TICKETS BEFORE THE DEADLINE, BUT I STILL HAVEN’T RECEIVED MY WRISTBAND IN THE MAIL. WHAT SHOULD I DO?
Please email firstname.lastname@example.org with your order confirmation number, name, and mailing address.
I LOST MY WRISTBAND! HOW DO I GET A REPLACEMENT?
If you lost your wristband during the event, you will need to visit will call outside the event entrance.
If you have registered your wristband online, we will be able to retrieve your information with the name and email address you provided upon registration, along with a matching valid photo ID. At that point, we would deactivate your old wristband and activate a new one for you. Replacement wristbands are subject to a replacement fee.
If you have NOT registered your wristband online, we may be able to retrieve your original ticket order. However, the original purchaser must be present with a matching valid photo ID in order to issue a new wristband to you. We would also need to know the UID number (longer set of digits found on the backside of the RFID saddle) of the lost wristband to deactivate it.
The CrossFit Games is NOT responsible for lost or damaged wristbands. Play it safe and register your wristband before you arrive!
Still have questions? Please e-mail email@example.com.