I lost my wristband. What next?
Wristbands that are lost or stolen will only be replaced to the original purchaser or registered attendee and are subject to a replacement fee.
If you lost your wristband during the event, you will need to visit will call outside the event entrance.
If you have registered your wristband online, we will be able to retrieve your information with the name and email address you provided upon registration, along with a matching valid photo ID. At that point, we would deactivate your old wristband and activate a new one for you. Again, replacement wristbands are subject to a replacement fee.
If you have NOT registered your wristband online, we may be able to retrieve your original ticket order. However, the original purchaser must be present with a matching valid photo ID in order to issue a new wristband to you. We would also need to know the UID number (longer set of digits found on the backside of the RFID saddle) of the lost wristband to deactivate it.